CUSTOMER LIAISON OFFICER (ELECTRICITY)

CUSTOMER LIAISON OFFICER (ELECTRICITY)

ISF021497

VAC No: ISF22/13

Salary

R204 275.65- R240 859.88 p.a. (C3)

Qualifications/ Requirements

  Grade 10 and 3 years relevant experience or

  Grade  12  and  1  year  relevant  experience  in  customer  focused environment

  Relevant Diploma in Marketing, Sales, PR, Communications. Qualification in  Management will be an added advantage

  Computer literacy (EXCEL, Word, PowerPoint)

  Experience in dealing with a diversity of customers and excellent problem solving and communications skills in both English and isiZulu

  .

Key Performance Areas

  Efficiently and effectively handle customer complaints, customer relationships, enquiries and queries

  Respond to correspondence in the form letters, emails, faxes, telephone calls etc.

  Prepare monthly and quarterly customer complaints reports for management review

  Conduct customer satisfaction surveys

  Maintain customer complaints database for following up and reference

  Communicate  Council’s  business  priorities  and  explain  policies  and procedures.