Capitec Bank Contact Centre Agents Required

Agents in this area will be required to provide excellent service to Capitec Bank’s clients by attending to telephonic and written enquiries and complaints within the agreed service levels. It will also be required to provide support to all clients making use of Capitec Bank’s Retail Internet Banking facility.This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to standards set by the business.

Requirements and Duties:

Requirements:

National Senior Certificate (Grade 12) or National Certificate (Vocational)

Duties:

• Passionate about client service and support
• Willingness to work shifts, which include weekends, public holidays and at night
• Minimum of 117 hours guaranteed per month
• Clear Criminal and Credit Record

Knowledge and Skills:

• Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
• Good written communication skills
• Excellent listening skills 

Applications available online

Visit here to Apply Online
Location:Johannesburg
Closing Date:26 September 2014