Call Centre Agents Capitec Bank

(Call Centre): Client Care Key Time (12 month contract)

Agents in this area will be required to provide excellent service to Capitec Bank’s clients by attending to telephonic and written enquiries and complaints within the agreed service levels. It will also be required to provide support to all clients making use of Capitec Bank’s Retail Internet Banking facility.


This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to standards set by the business.

Requirements:

·         National Senior Certificate (Grade 12) or National Certificate (Vocational)
·         1 -2 years previous experience in a retail / client service / call center environment will be preferred
·         Excellent telephonic communication skills (clarity, pace, pitch  and tone of voice will be used for short listing purposes)
·         Good written communication skills
·         Excellent listening skills
·         Passionate about client service and support
·         Willingness to work shifts, which include weekends, public holidays and at night
·         Minimum of 117 hours guaranteed per month (Payment worked out per hour)
·         Clear Criminal and Credit Record
·         Good chance of permanent position if performance remains good throughout the year


Position is in Bellville Head office. If interested please attach your CV to the ad or email me at jonathanalfred@capitecbank.co.za         with the subject as “Client Care Key Time”!

• Date Listed 25/08/2014
• Location

  Bellville, Northern Suburbs
• Advertised By Private
• Job Type Contract